FAQ Fequently Asked Questions

The Centre of Wellbeing strives to provide the best posible allied health services. This is acheived by ensuring that we only use the best qualified therapists that we can in their relevant fields.

In this FAQ we will attempt to provide some of the answers to the questions that you may have and assist you in making an informed decision about why you should use us instead of someone else.

Massage

What sort of massage do you do?

Here at The Centre of Wellbeing we do several types of massage.

  • Remedial and Sports
  • Relaxation and Hot Stones
  • Trigger point and deep tissue
  • lymphatic drainage and pregnancy
  • Mother and baby massage

All massages are tailored to the client because no two people are the same and every person has their own specific treatment needs and requirements.

Male or Female Therapists?

We have male and female massage therapists. This team is some of the best in their areas of expertise. Rob and Matt have been with the clinic for many years and whilst Jillian is a new comer, she is rapidly becoming very popular. Each member of the team have their own styles and some clients like to mix and match to get a variety of techniques whilst others have their favourites. Not sure who to use? Just ask.

What experience do your therapists have?

Rob has been in the industry since 2000. He and Ros started The Centre of Wellbeing in 1998 from home. Matt has had over 7 years in the industry and has worked with a VFL team for several years; he has been here at the Centre for the last 4 years. Jillian has 5 years experience in Remedial Massage. Jillian specailises in mother and baby massage. All of our therapists are registed with a peak body in massage therapy (Australian Association of Massage Therapy (AAMT)). Every therapist is registered with all of the major health funds so you can get your rebates.

Do I have to get undressed?

Yes and no. No you do not have to get undressed to enjoy a treatment. We can work through your clothes. However the best results are achieved when we make direct contact with you. You only need undress to your level of comfort. We keep you draped under towels and only uncover the area that we need access to as we are "working on you".

Chiropractic

I'm scared of getting 'cracked'!

The most common question we hear from people who have never seen a chiropractor before is, "What about the cracking? What's that all about?" The 'cracking' they are talking about is the movement of the joints of the spine that release when an adjustment is delivered to the area.

Does an adjustment hurt?

These adjustments are not painful, and many patients experience a sense of relief after an adjustment. We use a number of different techniques, so if you are unsure about how you would like to be adjusted, we can discuss this during your appointment and utilise the best technique for you.

What if I need an x-ray?

Sometimes an x-ray is required to protect both you and us. This can be for really acute conditions and also for symptoms that just will not go away. In these cases it is better to have a look inside and see what is going on. We can give you a referral for a x-ray for your spine. This is covered by Medicare.

We do not do the x-rays in house as this is a specialised field and there are others out there that are much better at this than us. The referral will tell the Radiologist what we suspect or are looking for to point them in the right direction.

Can I use EPC or Medicare?

We accept Medicare CDM referrals from your GP which means Medicare will pay for 5 chiropractic treatments. If you have pain and your GP is happy to refer you to a chiro you don't need to have a diagnosis to get treatment.

General

Can I claim from my health funds?

All our therapists are registered with the major health funds, and you can claim directly from your health funds via our HICAPS terminal. The amount that you are rebated will vary from health fund to health fund, may depend on the level of cover that you have taken out and may also depend on what is left in your fund. If you are not sure contact your health fund directly.

What if you cannot help me?

If we feel that we cannot assist you in getting improvements or relief from your condition we have a network of other therapists that we can refer you to. Some referrals may be in house and others may be to a therapist that we know and trust to do the best that they can to assist you.

We are always looking for you to get some improvement. However occasionally things can seem to get worse before they get better. We welcome your feedback in all matters to ensure that you are getting the best treatment that we can provide.

Can I get an afterhours appointment?

Afterhours appointments are available for many of our services. Usually you will need to book ahead for a later appointment or one on Saturday because they are very popular. We only ask that if you cannot make it to an appointment is that you try to give us plenty of notice so that we can reassign your appointment to another person. (Please refer to the posted cancellation policy in the shop).

How do I make an appointment?

To make an appointment you can either ring us directly, via the Facebook page or this website. Look for the "Book Now" link.

Are the therapists qualified?

All our therapists are fully qualified in their field of expertise. Our massage therapists are qualified to a minimum of Diploma level, a Chiropractor is a Doctor and all other staff members are equally well qualified in their fields. You should always ensure that the therapist who is treating you is properly qualified, passionate about what they are doing, and have your best interests at heart.

All therapists belong to an appropriate governing body for example The Australian Association of Massage Therapists (AAMT) and or Chiropractic Association of Australia (CAA) and others as per their professional requirements. All therapists are required to carry professional and product indemnity insurance.

This is how The Centre of Wellbeing ensures that we are providing the best possible alternative health care to the community and will continue to do so for many years to come.